Request a Service AppointmentPlease tell us more about your service or maintenance request, so we can promptly access your job details. Customer Name* First Job No:*Installation Date* Date Format: DD slash MM slash YYYY Phone*Email* Installation Address* Street Address City ZIP / Postal Code Please attach file(s) showing the issue Drop files here or Accepted file types: jpg, jpeg, gif, png, pdf. Description of the problem*Please attach your warranty* Drop files here or Please attach your invoice*Terms and Conditions of Service* I confirm that I read the terms and conditions stated belowPlease read carefully: 1. We will only service products installed by Grabex Windows. Different terms apply to SUPPLY ONLY but you may still be covered by our guarantee, please contact us for details. 2. All service appointments will be carried out during working hours with arrival slots: weekdays 8am-12pm and 12pm-5pm; Sat 8am-2pm. Appointments are subject to availability and booked on first come first served basis. If you get back to us late to confirm the appointment slot as you had a message left or email sent by us – please note it could be taken already. You will be then given alternative date. 3. We do not carry out emergency services. All costs associated with emergency services by third party will not be covered by Grabex. 4. Missed appointment will be charged at our standard minimum service call flat rate. If you refuse to pay it no other service call will be booked. 5. Not covered by guarantee are: normal wear and tear such as silicone settling, Mechanical damage due to accident, carelessness, lack of maintenance, misapplication, improper use of accessories and parts of products even if not manufactured by Grabex as well as altered and/or disassembled components(broken/scratched glass unless reported within 24h from fitting, wear of letter plate, handle pulled/pushed by force etc). If you have made or arranged for modifications or repairs to be made without written permission first having been received from Grabex no warranty will be valid in those circumstances. Service Engineer Visit Terms and Conditions Grabex Windows Ltd (the service provider), in the course of its business, offers to provide you (the customer), an appointment for an engineer to complete a service, or commission, or repair; on your Grabex manufactured product, subject to your acceptance of the following terms and conditions: a. The product must have been purchased and installed by Grabex Windows. b. The product must be correctly installed and commissioned in accordance with the installation instructions for your product. c. Our engineers will only perform work on products originally manufactured and installed by Grabex Windows. d. All engineer appointments will be booked to commence during our normal working hours of, 9am–5pm Monday to Friday, 9am – 2pm Saturday, unless specifically stated otherwise by ourselves. e. Appointments will be scheduled for the earliest availability of an appropriately qualified engineer. f. Our engineer will attend your property on the agreed date and inspect the appliance. Should a required spare part be unavailable, then we will arrange with you a mutually convenient time to return and complete the work. g. Whilst we will endeavour to fulfil all appointments there may be occasion, due to circumstances outside of our control, when we are unable to do so. In these circumstances we will contact you as soon as is reasonably possible in order to arrange an alternative date. h. If you are unable to provide our engineer with access to the property on the agreed date, you must contact us as soon as possible and at least before 12 noon on the day preceding the agreed appointment in order to arrange an alternative date. i. Our engineer will endeavour to contact you thirty minutes prior to your appointment in order to provide you with notice of arrival. Should we be unable to contact you, for whatever reason, our engineer will proceed to attend the appointment. j. You are responsible for providing adequate parking for our engineer. k. Our engineer must not be left in the property alone and a suitable adult must be present in the property at all times during the appointment. l. You are responsible for ensuring that our engineer can gain clear and safe access to work on the product or component, as described in the product’s installation instructions, including making adequate provision for visual inspection. m. We reserve the right to cancel an appointment and to retain an inspection fee should legal parking not be provided, or if we are unable to obtain clear and safe access to the property or product, or if we have reason to believe that the health and safety of our engineer cannot be guaranteed. n. We reserve the right to determine that your product is beyond economical repair. o. In the event that your product, or a component of your product, is covered under the terms and conditions of a manufacturer’s guarantee, then we will complete the work on the product or component free of all material and labour costs in accordance with the terms and conditions of the guarantee. p. We reserve the right to not fulfil an appointment, should the necessary spares be unavailable, if the product is subject to recall, or if the product has become obsolete and removed from our current product list. r. We will not accept or reimburse the costs of any third party in carrying out any work on the product or for parts fitted, unless we have approved the work in advance. s. In the event that the fault is not product related, or alternatively if the fault is due to an installation error or because the system requires cleansing, then our engineer will advise you of this on the day and we reserve the right to charge an inspection fee. t. For all engineer visits out of warranty we will normally ask for payment details (credit/debit card) prior to booking an engineer appointment. All charges should be confirmed in writing. u. You are required to provide telephone contact numbers to enable us to contact you in the course of arranging and fulfilling your appointment. v. In the course of arranging and fulfilling your appointment we may choose to contact you in one or more of the following ways: phone, text, email; This iframe contains the logic required to handle Ajax powered Gravity Forms.