In accordance with our Government’s guidelines on social distancing we have made the only decision that feels right - to limit our entire operation, by temporarily closing our factory and postponing our installations and services until Government restrictions are lifted.
Decisions that would normally take months have had to be made in a matter of hours. Throughout this process our guiding principle has been to do what is right – right for our colleagues, right for our customers, NHS workers and right for our society.
We appreciate that everyone needs a secure property, and we also appreciate that our customers don’t want to be exposed to the elements, particularly during a period of lock down. Currently we are contacting our customers to assess which of the scheduled installations are essential to them during the next few weeks. We understand that construction falls within a grey area as to whether it is essential or not, and we are making every effort to assess each case individually, and complete scheduled installations only when we can ensure the guidelines on social distancing can be followed by everyone on the building site.
Remote working on various projects and communication will remain in place but all our manufacturing and external activities such as deliveries, installations and service calls will cease from 28th March 2020 for the initial period of 3 weeks.
Quotations and new orders can still be processed during this period in preparation for the period when the Government restrictions are lifted and we can safely conduct site surveys, manufacturing and installations.
We have launched a Stay At Home Programme that will help all customers with incoming enquiries to safely plan for the upcoming jobs and put all details in place to be ready for site surveys and production when it is safe to proceed.
We are closely and vigilantly monitoring the COVID-19 situation around the clock and we will continue to follow all Government advice and guidelines, as well as take every precaution necessary to help combat this global epidemic.
We are incredibly indebted to our team for how they have adapted so quickly in these incredibly difficult times, and to all our customers and our suppliers for working with us during this turbulent and challenging period. We’re certain that together we will win this war against COVID-19 and when we do, we will be here, ready and excited to assist you in creating your perfect home.
Please stay safe and stay at home! Protect your loved ones, your community and save lives by staying at home.