Covid-19 & Lead Times Update
19th July, 2021
The health and safety of our staff and customers is paramount. Covid risk assessments have been completed across all of our facilities and our offices and we ask that these be respected and followed at all times. When visiting our depot for collection / delivery, or our Trade Counter, we kindly ask that you observe the Covid Secure measures we have in place, adhere to social distancing guidelines. Face covering is optional, should you prefer to wear it.
We’ve also put together a few of the most common questions:
>>CAN MY LEAD TIME CHANGE?
We need to emphasise that all lead times are only estimates and, currently all component deliveries remain affected due to nationwide supply chain disruptions and raw material shortages (until further notice). We ask you not to book third party trades until your installation is confirmed with you, which might be at the very short notice. We’re trying to accommodate your wishes wherever possible, however we ask you to bear in mind that, as each of our orders is bespoke, your installation date might be amended, even up to 24h before the scheduled installation date. Due to the current supply chain conditions we can only confirm your final date of installation once we have physically received all components. If your installation / delivery date changes, please be assured we are working as fast as we can to have your order with you as soon as possible, maintaining the high quality that you associate with our product.
We hope that gives you an insight into how things are for us at the moment, we understand it’s also a frustrating time for you if you’re waiting for an installation to be completed. We understand that every site is different and every project has been impacted in an individual way. We appreciate your ongoing patience and can’t thank you enough. If you do have an enquiry you can call us on 020 8685 9651, or email firstname.lastname@example.org but please bear in mind we are experiencing a high volume of calls.
>>Can I visit your showroom?
Our Orpington Showroom appointments are available by appointment only, especially on Saturdays. Therefore we ask you to book a visit in advance via our online form.
To arrange an appointment please schedule it via our website form choosing a suitable time slot - BOOK A SHOWROOM APPOINTMENT.
At the moment all visits are strictly by appointment only, to help us manage risks linked to covid and ensure social distancing. However we leave the matter of whether to wear a face covering or not to our customer's discretion. Face masks are also available in our showroom in exchange for a donation to Demelza Hospice Care for Children.
>>Do you offer any alternatives to face-to-face meetings?
Some of our team members carry on working remotely, where possible and our sales advisors can also speak to you remotely via video conferencing software about your project, so you can schedule a virtual appointment with our sales advisor from the comfort of your own home.
If you know all details and the measurements of the products you require or have plans, drawings showing all dimensions - send us all the information, plans, and any pictures of your current and desired look and we can prepare you quotations based on your detailed information. Get an online quote >>
>>What safety measures are in place when conducting installations and home visits?
Our installers are following strict measures to keep our customers and colleagues safe and ensuring your home remains a safe place. We do ask you to keep us informed if anyone at your household is displaying the symptoms of covid.
Our installation teams are working in accordance with Government approved Safe Guides prepared by Fensa and the GGF (Glass and Glazing Federation) to ensure that the work being carried out in your home is done safely and professionally.