We are open
Covid-19 & Lead Times Update
5th January, 2021
Grabex Windows remains open for business in line with the government guidance for the building and construction industry.
Our Orpington showroom currently remains closed until further notice.
The health and safety of our staff and customers is paramount. Covid risk assessments have been completed across all of our facilities and our offices and we ask that these be respected and followed at all times. When visiting our depot for collection / delivery, or our Trade Counter, we kindly ask that you observe the Covid Secure measures we have in place, adhere to social distancing guidelines and wear a face covering at all times.
We’ve also put together a few of the most common questions:
>>CAN MY LEAD TIME CHANGE?
We need to emphasise that all lead times are only estimates and, especially now when all component deliveries remain affected (until further notice), we ask you not to book third party trades until your installation is confirmed with you. We’re trying to accommodate your wishes wherever possible, however we ask you to bear in mind that, as each of our orders is bespoke, your installation date might be amended, even up to 24h before the scheduled installation date.
Our factory operates with strict social distancing in place, and we are also dealing with a much slower supply chain and deliveries of many of our components remain affected which results in longer lead times and postponed installation dates. Our well-respected partners and suppliers, are also responsible employers and have implemented strict social distancing and necessary measures within their facilities. Due to the current supply chain conditions we can only confirm your final date of installation once we have physically received all components. If your installation / delivery date changes, please be assured we are working as fast as we can to have your order with you as soon as possible, maintaining the high quality that you associate with our product.
We hope that gives you an insight into how things are for us at the moment, we understand it’s also a frustrating time for you if you’re waiting for an installation to be completed. We understand that every site is different and every project has been impacted in an individual way. We appreciate your ongoing patience and can’t thank you enough. If you do have an enquiry you can call us on 020 8685 9651, or email firstname.lastname@example.org but please bear in mind we are experiencing a high volume of calls.
>>Can I visit your showroom?
Not at the moment. In line with the recent government announcement on the 4th January, our showroom will remain closed until further notice.
>>Do you offer any alternatives to face-to-face meetings?
Some of our team members carry on working remotely, where possible and our sales advisors can also speak to you remotely via video conferencing software about your project, so you can schedule a virtual appointment with our sales advisor from the comfort of your own home.
If you know all details and the measurements of the products you require or have plans, drawings showing all dimensions - send us all the information, plans, and any pictures of your current and desired look and we can prepare you quotations based on your detailed information. Get an online quote >>
>>What safety measures are in place when conducting installations and home visits?
Our installers are following strict measures to keep our customers and colleagues safe and ensuring your home remains a safe place. We do ask you to keep us informed if anyone at your household is displaying the symptoms of covid.
Our installation teams are working in accordance with Government approved Safe Guides prepared by Fensa and the GGF (Glass and Glazing Federation) to ensure that the work being carried out in your home is done safely and professionally.